Legal

Privacy policy

This policy explains how East Durham Funeral Service Ltd uses personal information in connection with this website.

Who we are

East Durham Funeral Service Ltd, company registration number 06149524, registered office The Manse, Bede Way, Peterlee, SR8 1AD. You can contact us on 0191 586 4322 or at info@eastdurhamfuneralservice.co.uk.

If you contact us

This website does not have a contact form, or any other form that collects your details.

If you call or email us, we receive the information you give us, such as your name, phone number, email address and the details of your enquiry. We use that information only to reply to you and to deal with your enquiry. If you ask for a pre-paid funeral plan brochure, we may share your details with Golden Charter, our funeral plan provider, so they can send it to you.

Analytics and tracking

This website does not use analytics, advertising or tracking tools, and it does not set any cookies of its own. See our cookie policy.

If that changes, for example if we add analytics, we would ask for your consent first.

Google maps and Facebook posts

Our branch pages show an embedded Google Map, which loads content from Google when the page opens. Google may set cookies or collect data such as your IP address under its own privacy policy.

Our funeral notices and news pages can show our latest Facebook posts. These only load if you choose to show them. If you do, your browser connects to Facebook (Meta), which may set cookies and receive information such as your IP address and the page you are viewing, under the Meta privacy policy.

We do not receive any information about you from Google or Facebook.

Other websites

Links to other websites, such as Facebook, Trustpilot, Golden Charter and GOV.UK, take you to sites with their own privacy policies.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to ask us to correct it or to delete it, and to object to how we use it. To do this, please contact us using the details above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.