Reviews
What families say about us
Many local families choose us on personal recommendation. You can read what families have said about us, in their own words, on Trustpilot.
Excellent
5.0 out of 5
from 312 reviews on Trustpilot
(as shown on Trustpilot, 9 November 2026)
If we have looked after your family, we would be grateful if you would share your experience.
In their own words
Some of our recent reviews
A selection of five star reviews left by families on Trustpilot, shown exactly as they were written. You can read all of our reviews on Trustpilot (opens in a new tab).
All of the team at East Durham Funeral Services are exceptional people.
At such a traumatic time they treated us all with kindness, compassion and respect.
Nothing was too much trouble.
All of our queries and questions were answered quickly and positively.
I would have no hesitation in recommending them to anyone.
The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t live locally so relied on Ellen’s local knowledge. We couldn’t have asked for better care and kindness x
Really great service from Tom and Ellen. Everything clear and to plan with the whole experience delivered with both compassion and professionalism.
Very friendly, empathetic and professional people throughout from beginning to end. They kept me up to date at all times. I cannot thank them enough and would highly recommend their services.
The staff were so caring and supportive. We felt everything which was difficult at this time was taken care of. They were always at the end of an email or phonecall
A first class service provided by the company from the initial interview with the funeral director all the way through to the collection of my wife’s ashes.
All aspects of the funeral were catered for by East Durham Funeral Service Ltd.
A fantastic professional service for my Dads funeral.
It was such a sad time and East Durham funeral service from Peterlee made it easier.
Thanks for all your support
We could not have asked for better service from Ellen and her team, they looked after us so well during such an awful time. Will be forever grateful.
Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much trouble and they went out of their way to provide the reassurance and guidance that we needed throughout the whole process. We can't Thank them enough for all their help and the kindness shown to us at such a sad time. We would not hesitate to recommend them to others dealing with the loss of a loved one.
The service from all staff was excellent from the date my Aunt passed away until her cremation service and organising burial of her ashes. They made a very very difficult time less stressful, nothing was too much for them.
We received exceptional care from Tom, Ellen, Tracey and the team at East Durham Funeral Service. Their warmth, compassion and professionalism made a very difficult time feel more manageable.
Their personal approach was greatly appreciated in accommodating any wishes, and visits to the Chapel of Rest which were at times out of hours. We are very grateful for the kindness and support they showed to us throughout this time as a family. We would not hesitate to recommend East Durham Funeral Service to friends and family.
The professionalism in which the service was carried out from start to finish by all the East Durham Funeral Service staff were exemplary, the notification of service, order of service, the cars and drivers, pall bearers the spread for the wake afterwards, the keepsake cards afterwards for the family, all the smallest of details made by all the staff to make a sad event more bearable.
- Since 1971Family owned and run
- SAIF standardsEvery service completed to them
- Qualified embalmerBritish Institute of Embalmers
- Cruse trainedIn house bereavement counsellor
What do families say about you?
We are rated Excellent, 5.0 out of 5, from 312 reviews on Trustpilot (as shown on Trustpilot, 9 November 2026). You can read the reviews on Trustpilot.
How can I leave a review?
If we have looked after your family, we would be grateful if you would write a review on Trustpilot.
Talk to us
Call our 24 hour line, or any of our four funeral homes.